Pensacola, Florida, USA Summer 2021 – September 2023

Baptist Health Care

IMH Healthcare is the Operations Readiness Partner for a New Hospital Campus in Pensacola, Florida

Project Summary

Baptist Hospital in Pensacola, FL, set-out on a journey to develop a $650 million, 850,000 SF replacement hospital. The replacement hospital is equipped with 264 inpatient beds and 72 behavioral health beds. The replacement hospital also included a nearly 180,000 SF, 6-floor medical office building. IMH was engaged as the Operations Readiness partner, beginning our work with a comprehensive assessment.

The Challenge
  • $650 million
  • 57 acres located at the intersection of Brent Lane and I-110 in Pensacola, Florida
  • Three facilities:
    • Baptist Hospital: 602,000 square feet, 10 floors with 264 beds
    • Bear Family Foundation Health Center: 178,000 square feet, 6 floors with 162 exam rooms
    • Behavioral Health Unit: 46,800 square feet, 1 floor with 72 beds

Baptist Health Care is building a new main hospital at the intersection of Brent Lane and I-110 in Pensacola, Florida. This new facility will be close to the current main hospital location, offering greater access, enhanced technology, and a concentration of related services, making it easier and more convenient to deliver better care to those we serve.

Planning to transition the main hospital to the new campus, Baptist will evaluate and determine which programs, services, and departments might be best suited to remain at the current E Street location.

Discussion with community partners to determine the range of services outside the conventional hospital setting to serve local needs better.

  • Operations/Activation Readiness Assessment
  • Operating Guides
  • Patient Journeys and Workflows
  • Process Optimization Facilitation
  • Department Readiness Planning and Coordination
  • Patient Move Planning and Coordination
    Activation Command Center Planning and Coordination
  • Training Planning and Coordination
  • Learning Management System Training Modules
  • Onsite Training Teaching Aids

“One of the smartest decisions we have ever made as an organization is to commit to a replacement hospital and then invite IMH to take us there.”

– John Porter, Vice President of Operations

IMH Team Members:

Rick Hood

President

Leads: Operational Planning & Activation

Rick is a Green Belt Lean Six Sigma Executive Healthcare professional with nearly 20 years leading operational planning and activation for healthcare projects domestically and internationally. Led the operational planning and activation of Cleveland Clinic Abu Dhabi — a four-million square foot greenfield hospital. Previously led high-performing operational teams at Cleveland Clinic and IU Health.

Christy Hackerd

Chief Strategy Officer

Christy brings more than 13 years of healthcare expertise to IMH Healthcare and is committed to achieving a healthier future through efficient and effective operational planning, programming, and change management. She’s coached 20+ teams on crucial change initiatives and developed a successful patient move plan for 150-216 patients.

When performance is the only acceptable outcome.

Healthcare organizations bring IMH in when the stakes are too high for plans that look right on paper but fall apart in practice. If you’re responsible for what happens when the doors open (or for closing the gap between what was planned and what’s actually happening) we’d like to have that conversation.