IMH brings decades of expertise to designing, planning, transitioning, activating, improving, and stabilizing healthcare operations. We exist so that our clients can provide safe and exceptional patient-centric care on Day One and beyond. We do so by providing an unparalleled Operations Planning experience for healthcare organizations transitioning to new, replacement, and campus expansion projects.
IMH Healthcare’s team brings an impressive array of experiences that sets them apart in the industry. Including former C-Suite leaders who bring seasoned strategic insight, complemented by professionals with diverse bedside and clinical leadership backgrounds, including Critical Care, MedSurg, Pediatrics, Flight Nursing, Emergency Department, EMS, Progressive Care, and Patient Throughput. This team is further enhanced with expertise in Hospital Operations, Finance, Information Services, Process Improvement, and Support Services Leadership, forming a dynamic and highly skilled group. Their broad, hands-on experience from community and critical access hospitals to large, major academic medical centers ensures a depth of knowledge and capability that is truly remarkable, enabling IMH to deliver exceptional results with unmatched proficiency.
At IMH, we believe we are all caregivers dedicated to committed excellent care through healthcare activation and transition planning. We have a team of clinical leaders with decades of experience in bedside care, leading, planning, workflow redesign, and clinical IS projects across healthcare settings.
IMH has an extensive team of Lean Six Sigma Black Belt practitioners who have led major facility and system-level projects to improve throughput, decrease length of stay, and achieve operational goals.
For more than two decades, IMH leadership has successfully led operations readiness and healthcare activation and transition planning projects throughout North America and in the Middle East.
A Green Belt Lean Six Sigma Executive Healthcare professional with domestic and international healthcare experience leading highly engaged teams delivering exceptional patient experiences. Rick has led diverse, multi-national teams from across the globe in Abu Dhabi and geographically dispersed Support Service teams across 17 hospitals for IU Health. Rick has led the operational planning and activation of healthcare facilities ranging from large MOBs to the four million square foot Cleveland Clinic Abu Dhabi project. During his leadership tenure at CCAD his teams were recognized with multiple awards including the top rated department for patient satisfaction scores as measured by Press Ganey International for two consecutive years.
Rick has led the operational planning and activation of healthcare projects for almost 20 years and has developed and led high performing operational teams for Cleveland Clinic and IU Health. Rick led a multi-national team to operationally plan and active Cleveland Clinic Abu Dhabi, a four million square foot Greenfield Hospital.
Rick is a US Army Veteran. He received a Yellow Belt in LSS from Cleveland Clinic Abu Dhabi and a Green Belt from Purdue University. Rick has attended numerous national and international healthcare conferences, was a speaker at Healthcare Facilities Asia, Singapore, 2017, and has been published in Medical Construction & Design.
Rick holds a B.A of Political Science from Appalachian State University, is a graduate of the Army Primary Leadership & Development Course and is a fellow of the North Carolina Institute of Political Leadership.
Christy brings more than 13 years of healthcare expertise to IMH Healthcare. She is committed to achieving a healthier future through efficient and effective operational planning, programming, and change management.
As an IMH partner, Christy has served as a project executive for Operations Readiness for Baptist Health Care (Pensacola, Florida), ensuring overall project delivery and client success and supporting operational planning, patient move planning for 150+ hospital inpatients and inpatient behavioral health patients, training content development, and day in the life facilitation. She has also provided support as a clinical planner for BayCare Health (Plant City, Florida) and as a project executive for functional programming for Tallahassee Memorial HealthCare (Panama City, Florida).
Prior to her time with IMH, Christy was a senior project manager for Indiana University Health Bloomington at the IU Regional Academic Health Center. Christy was accountable for programming, operations and team member readiness, day in the life, patient move, and licensing and regulatory planning and coordination. Christy was responsible for owner-led program planning for the onsite ambulatory practices, emergency and inpatient services, clinical and diagnostic services, support and logistics, behavioral health, and the operational command center.
She coached 20+ teams on crucial change initiatives. Christy also developed a patient move plan for 150-216 patients.
Christy joined IU Health Bloomington in May 2009 and has served as a Medical-Surgical nurse, nurse educator, senior change management consultant, and process improvement consultant. As an educator, Christy led planning, coordination, curriculum, and content development for EMR and software training for nursing.
Christy is a Lean Six Sigma Black Belt through Purdue Healthcare Advisors. Christy is also a member of the American College of Healthcare Executives.
Christy earned a Master of Public Affairs degree from O’Neill School of Public and Environmental Affairs at Indiana University and was inducted into the Pi Alpha Alpha International Honor Society. She has a Bachelor of Science in Nursing and was inducted into the Sigma Theta Tau International Honor Society of Nursing. Christy holds a Bachelor of Arts in English from Indiana University as well.
With an ICU, hospital operations and clinical IS leadership background, Chris brings critical insights into the IMH Healthcare planning process. His clinical leadership and IS expertise help him provide a patient and clinician centric focus throughout the project lifecycle. Chris is passionate about improving and optimizing clinical and operational processes through intensive workflow analysis and design.
Chris successfully led Tallahassee Memorial Healthcare’s clinical and leadership teams in developing a Functional Program for a 280,000 SF, $185M greenfield hospital in Panama City Beach, FL. Chris has also functioned as a Clinical Planner for BayCare South Florida Baptist Hospital on their 420,000 SF, $326M replacement hospital. Prior to IMH, Chris served as the Director of Clinical Informatics at Indiana University Health leading a team of over 80 analysts and informaticists implementing and optimizing EHR hardware and software across 17 hospitals and over 500 ambulatory locations. Preceding his directorship, Chris led the Clinical IS Implementation team at IU Health. Through his change management strategies and standardization practices, Chris helped IU Health implement more than 50 IS projects, one of which experienced a realized savings of $7.4M due to workflow standardization. Prior to his time at IU Health, Chris was a surgical ICU nurse, unit manager of a thoracic surgery PCU unit, and a hospital administrator with MedStar Georgetown University Hospital.
Chris is a Prosci Certified Change Management Practitioner. He is also certified in critical care nursing and nursing informatics.
Chris earned his Bachelor of Nursing degree from the University of Michigan and his Master’s degree in Nursing Leadership from The George Washington University.
Sheila is a Lean Six Sigma Black Belt who offers 20+ years of healthcare experience. She has led facility planning, staff readiness, and transition planning for a replacement hospital, a new inpatient tower, and remodeled outpatient facilities. She is proficient in leading process improvement. Sheila is enthusiastic about helping rural critical access hospitals provide better healthcare and outcomes for their communities. She enjoys mentoring early careerists in their journey to becoming the healthcare leaders of tomorrow.
Sheila recently completed a Functional Programming engagement for a 100-bed greenfield hospital for Tallahassee Memorial Health. A former hospital Vice President, Sheila is well-versed in executive leadership. Her focus on enhancing revenue, reducing cost, and increasing patient satisfaction helped keep her critical access hospital profitable during an economic recession. She served as the Principal Advisor for Purdue Healthcare Advisors. During her tenure at PHA, she led a team of Lean professionals providing Lean Healthcare training. Sheila finds satisfaction in full-scale cardboard mock-ups, running day-in-the-life scenarios to verify the best use of space, and optimizing the workflow and functionality of the design.
Sheila is a Fellow of the American College of Healthcare Executives. She is a member of the Indiana Healthcare Executives Network and serves as Treasurer on the Board of Directors. Sheila earned her Lean Six Sigma Black Belt from Purdue Healthcare Advisors.
Sheila earned a Doctor of Health Administration degree from Central Michigan University’s Herbert H. and Grace A. Dow College of Health Professions. Sheila earned both a Master of Business Administration (MBA) and Bachelor of Finance degree at Ball State University’s Miller College of Business.
Indianapolis Business Journal: November 15, 2024 Sheila Kelty: The vital role of rural health care — a call to action – Indianapolis Business Journal
Emily has over a decade of experience in pediatric academic healthcare and clinical operations with a Doctor of Nursing Practice in Nurse Executive Leadership and Innovation. She brings a wealth of knowledge in clinical project planning, hospital transitions, and team leadership. She has played an integral role in guiding clinical and operational planning efforts, facilitating client workshops, and leading facility activations. Throughout her career, Emily has demonstrated a passion for improving patient outcomes and empowering healthcare teams. We’re proud to have her on the team and look forward to the continued impact of her expertise.
She has extensive experience in consulting, leading and supporting large-scale healthcare construction and transition projects across the country. She has served as Clinical Project Manager, Transition Planner, and Operational Lead on over a dozen complex healthcare initiatives, including academic medical centers, children’s hospitals, behavioral health facilities, and outpatient centers.
Prior to consulting, Emily was an inpatient nurse and nurse administrator at an academic medical center, where she led two pediatric medical-surgical units. There, she was instrumental in transitioning care units to a new hospital, developing pandemic response plans, and implementing clinical pathways that enhanced patient care delivery. Her hands-on leadership and dedication to evidence-based practices earned her roles on steering and professional practice councils.
Emily has her Nurse Executive Board Certification from the American Nurses Credentialing Center. She is also a member of the Nursing Institute of Healthcare Design.
Emily earned a Doctor of Nursing Practice in Nurse Executive Leadership and Innovation from the Medical University of South Carolina College of Nursing and her Bachelor of Science in Nursing from the University of Louisville
Katie is a healthcare leader with nearly 20 years of experience in operations and continuous improvement. She is known for fostering collaboration, driving accountability, and coaching leaders to achieve measurable improvements in patient outcomes and operational performance. Her expertise spans change management, process optimization, and project management.
Katie serves as a Director at IMH Healthcare and currently serves as the operational partner for Ascension Lucas Family Brain and Spine Hospital and will support the opening of a new medical tower for Beacon Health System. Prior to joining IMH, Katie served as Manager of Operational Excellence at Riley Hospital for Children, where she led improvement initiatives across surgical services, inpatient units, and pharmacy operations. She also guided cross-functional teams to implement a pediatric program at IU Health North, expanding emergency, surgical, inpatient, and outpatient care.
Before her work at Riley, Katie served as an improvement leader for IU Health, facilitating over 40 rapid improvement events and delivering more than 20 Lean certification trainings (Green, Bronze, and Silver levels). She co-developed and implemented a systemwide standard for suicide risk screening and assessment across IU Health’s 16 hospitals, aligning with Joint Commission requirements.
Earlier in her career, Katie was a clinical manager and service line leader for IU Health Hematology Oncology. She applied Lean and A3 methodologies to reassign physician workloads, improve clinic flow, and enhance patient access. She managed day-to-day operations and partnered with leaders and clinicians to drive efficiency at the IU Health Simon Cancer Center.
Katie holds a Lean Gold Certification (LGC) through IU Health’s partnership with Simpler Consulting and is certified in Prosci Change Management.
Katie earned her Bachelor of Science in Exercise Science and Wellness from Ball State University and recently completed a Project Management Certificate through Cornell University.
Lindsey is an experienced Project Manager with a background in leading complex initiatives across diverse healthcare settings. She brings expertise in healthcare project management, quality improvement, and operational leadership, with experience spanning facility activation, team member readiness, and process improvement.
Lindsey began her career in hospital activation project management in 2020 when she supported the activation of the IU Health Bloomington Regional Academic Health Center. In this role, she helped design and implement a virtual training curriculum and gained early experience in operational readiness for large-scale healthcare transitions.
She then broadened her operational expertise through project management roles with IU Health Physicians and Riley Children’s Health, where she supported systemwide specialty operations, led clinic activation efforts, and advanced pediatric quality and safety initiatives.
With a strong foundation in hospital operations, physician practice support, and quality improvement, Lindsey has since returned to hospital activation, bringing a comprehensive understanding of healthcare operations to guide complex, large-scale transition and activation projects.
Lindsey is trained in Lean methodologies and is certified in Project Management Essentials through Franklin Covey. She is committed to continuous professional development and applying evidence-based operational practices in her work.
Lindsey holds a Master of Science in Healthcare Management from the O’Neill School of Public and Environmental Affairs at Indiana University. She earned her Bachelor of Science in Public Administration from Florida State University.
Van Tran is a pharmacist, a health economics researcher, and a project manager. She is committed to enhance patients’ access and care delivery, applying evidence-based frameworks to guide capacity planning, resource optimization, and sustainable adoption.
Van has led cross-functional teams, managing complex projects from inception to completion, with a focus on data-driven decision-making and sustainable healthcare delivery.
Van is certified as a Project Management Professional by Project Management Institute.
Van earned her Bachelor’s Degree in Pharmacy from the University of Medicine and Pharmacy in Ho Chi Minh City, Vietnam; a Master’s Degree in Clinical Pharmacology from the University of Toulouse III, France; and a Master’s Degree in Healthcare Management from Indiana University Bloomington, IN. She also completed the Implementation Science Fellowship at the University of North Carolina at Chapel Hill, NC.