The
Difference
Your future starts now.
Our Services
Reach Your
Chosen Destination
What are the gaps between between where you are now and your chosen destination? Together, let’s build a roadmap.
Functional
Programming
Form follows function in a well-crafted functional program, developed in partnership with a deeply integrated project team who translates your organization’s vision into a reality.
Capital
Readiness
With our integrated approach, the building, the technology, and the people will be ready to provide exceptional care from the very first patient.
Process
OptImization
Our improvement experts coach cross-functional teams through targeted optimization focused on minimizing waste, increasing reliability, and optimizing performance.
Functional Programming
Form following function
IMH offers an approach that amplifies your voice and the voice of the patient to craft a functional program that is leveraged by the entire project team to translate your vision into a reality.
Kick-Off
Set strategic vision for program, establish roadmap for design, and operational readiness
Design
Design program to deliver maximum value to patient through design and operations
Dependencies
Define staff, space, technology, and equipment dependencies and requirements
Space
Finalize space program and diagrams set to flow with adjacencies and circulation
Program
The culmination of program development with a reviewable draft of your program
Sign Off
Program approval confirming alignment with project goals and objectives.
Program design to optimize services and flow and ensure form follows function
Right-size support and logistics services to ensure caregivers have what they need, where they need it, when they need it
Define high scope of change areas and new services consistent with your vision for the future
Capital readiness
Strategy made reality
Move beyond logistics to true capital readiness. With IMH, the people, culture, operations, and care environment are ready to provide exceptional clinical care for your community—from First Patient Day.
Kick-Off
Complete foundational planning for fully integrated capital readiness
Operations
Manage change and establish the future state operating guide and workflows
Facility
Ready the building to provide safe, efficient care on First Patient Day
Training
Effectively train teams to provide safe, efficient care in a new care environment
Test
Day in the Life to test the facility, processes, and people to identify and mitigate issues move
Move
Safely efficiently move operations and patients on First Patient Day
Managing throughput and surges, planning for patient placement, and meeting staffing needs
Planning future-state supply management needs, par levels, and stocking and dock processes
Enabling healthy change management to realize a vision of new services, models, technology, and equipment
Process Optimization
Innovative, lasting change
IMH Process Optimization puts your patients first, focusing on increasing the value they experience in your services by minimizing operational waste and process variation.
Define
Define and prioritize operation process optimization objectives
Measure
Surface optimization opportunities and establish measures of success
Analyze
Analyze processes and uncover root causes associated with problems
Improve
Implement changes to minimize waste and optimize processes
Control
Manage change for effective adoption and continuous improvement
Piloting surge measures, matching staffing capacity to patient demand to enable smooth patient flow and lower wait time
Analyzing the supply chain value stream to enable desired future state supply management needs
Re-engineering processes and fostering change management to enable future state vision